Elevating the Human Experience in Healthcare through the Lived Experience of Patients & Families

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New paper from The Beryl Institute highlights how organizations are using the lived experience of patients and families to improve healthcare

NASHVILLE, May 26, 2023 /PRNewswire-PRWeb/ -- The Beryl Institute releases "Listening Organizations: Elevating the Human Experience in Healthcare through the Lived Experience of Patients & Families," identifying ways organizations are acting on the feedback of patient and family advisors (PFAs) and improving care experience. The paper includes the global contributions of pioneers, leaders and volunteer advisors in the field of patient and family engagement, acknowledging the current gaps in advisor utilization and recommending ways to elevate their voice in strategic healthcare improvement. The paper highlights success stories of listening organizations and takeaways for becoming one.

Key takeaways include:

  • PFAs are considered important, but their lived experience is not always fully appreciated by healthcare organizations.

  • Listening organizations embed diverse patient and family advisors into committees, education and research, and in strategic planning.

  • Elevating the role of PFAs requires partnerships with leadership, providers and the staff.

"Over the last two years, more healthcare organizations are engaging the voices of patient and family advisors," said Jason Wolf, President & CEO of The Beryl Institute. "Increased engagement is a good first step toward the evolution of PFA utilization, but it is the power of listening to the lived experience through this engagement and taking action on the feedback that will impact improvement efforts."

To access the executive brief, PX paper, and patient reflection visit https://www.theberylinstitute.org/page/PXPapers


About The Beryl Institute
The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others.
We define the patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients and families, members of the heal

Media Contact

Stacy Palmer, The Beryl Institute, 866-488-2379, stacy.palmer@theberylinstitute.org


SOURCE The Beryl Institute