【商業英語】接待客人必用句式（Frankie Chan）

辦公室可說是一間公司的樞紐，出入的員工眾多，前來到訪的客人也不少，自然成為一個重要的接待場所。接待員（receptionists）除了要講究儀表和禮貌，對待客人的態度，以至是化妝與笑容等，樣樣都應一絲不苟。筆者曾有過6年多培訓receptionists的經驗，而首要的訓練項目並不是接待的英語，而是怎樣對著客人面帶笑容，哪怕只是招牌式的笑容，一般的90後就要花上一段頗長時間去練習－「賣笑」並不是想像中那麼容易。

當外國客人來了，應詢問有關公司姓名及到訪目的等資料，如需客人等候，應熱情地安排他們就座、給沖咖啡、泡茶及看報刊等。這些基本的接待，相信大家亦非常清楚。其實，接待客人不單是receptionists的職責，公司裏的每一個人，甚至是老闆，都應在人手不足的情況下隨時補上。只要我們能掌握以下接待客人時的禮貌用語，做到態度熱情大方，公司上下每一個人，務必能使每一位到訪的外國客人有賓至如歸的感覺。

接待客人實用句式

1. May I have your name, please?

2. Which company are you from?

3. Do you have an appointment?

4. Would you please give me your business card?

5. Can I ask what you wish to see her about?

6. I’ll see if she’s available.

7. Would you please have a seat and wait for a few moments?

8. Would you like coffee or tea?

9. How do you like your coffee?

10. Please have a seat over there. Mr. Anderson will see you in a few minutes.

11. Mr. Chan is expecting you. I’ll tell him that you’re here.

12. Would you come this way, please?

13. Mr. Lee is occupied/ engaged at the moment and wants to know if your business is urgent.

14. He may want to get it touch with you in the future. Would you please leave your card?
    

情景對話

A:      Good afternoon, how can I help you?

B:      Yes, I’m James MacDonald from O&B. I would like to see Mr. Anderson.

A:      Do you have an appointment?

B:      Yes, he knows I’m coming. Our meeting is set for 2 o’clock.

A:      I wonder if Mr. MacDonald forgot your meeting. I’m afraid he left this office this morning and is not expected to be back until after 4pm. Let me find out if he made arrangements for someone to meet with you. Please have a seat.

          Would you like something to drink? Tea or coffee?

B:      Oh, coffee please.

A:      Here you are/ go, Mr. MacDonald.

B:      Thanks.

A:      Mr. MacDonald, I just checked with our office manager, Ms. Tai, and she said Mr. Anderson briefed her on your project. She is finishing up a meeting now and will be with you shortly. Would you like me to show you around while you’re waiting?

B:      That would be great. Thank you.

A:      Right this way, Mr. MacDonald. We can start with our front office. When Ms. Tai is ready, you may take the elevator to the 5^th floor. There is a conference room already prepared.

 

Frankie Chan

MA in English Language Teaching (Distinction), BSc (First-class honours), TEFL Dip.

現 代教育IELTS/ TOEFL /Workplace English資深英語名師，著名TOEFL參考書作者及星島日報IELTS攻略專欄作者。曾任劍橋商業英語考試BULATS寫作及口試考官，並於國際英 語學院Wall Street English任教多年並擔任其多間分校之校長，具15年教學經驗，並擁有豐富管理與發展商業英語及國際英語考試課程之經驗。

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