The e-commerce firm expects the technology to cut the number of damaged items sent out and speed up picking and packing, the Wall Street Journal reports.
Amazon estimates that fewer than one in 1,000 items it handles is damaged, though the total number is significant for the retailer, which manages about 8 billion packages annually.
Amazon has been working on further automating its warehouses as it has struggled to find workers and aimed to allocate physically challenging and repetitive warehouse jobs to robots.
Amazon has enforced the AI at two fulfillment centers and plans to roll out the system at ten more North America and Europe sites.
The company has found that AI is three times as effective at identifying damage as a warehouse worker.
Amazon trained the AI using photos of undamaged items compared with damaged items.
Price Action: AMZN shares traded higher by 0.08% at $120.68 premarket on the last check Thursday.
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