Singapore's flag carrier apologized for the "traumatic experience" on its May 20 SQ321 flight, traveling to Singapore from London.
Singapore Airlines has offered compensation to passengers hurt last month during a flight that encountered severe turbulence, which resulted in dozens of injuries and one death.
Airlines are showing more interest in turbulence prediction technology after two headline-grabbing incidents in recent weeks, but are holding back from making passengers stay in seatbelts at all times, according to global airline body IATA. A dramatic loss of altitude on a Singapore Airlines flight last month led to dozens of injuries and the first death linked to plane turbulence in 25 years. Days later, 12 more were injured as a Qatar Airways flight hit turbulence.