After numerous dealerships across Canada and the US reported system outages, CDK Global revealed it had been the victim of a cyberattack. Here's what you need to know.
(Reuters) -U.S. auto dealers grappled with a cyber attack-led ongoing software outage on Monday, with some reverting to manual paperwork as car industry technology provider CDK worked to restore systems used by more than 15,000 retail locations. The outage impacting CDK's dealer management system that is used to complete deals, track store profitability and monitor employee compensation, has "significantly slowed down" the auto retail industry, said Cliff Steinhauer, an official at The National Cybersecurity Alliance. A hacking group called BlackSuit is behind the cyberattack on CDK, according to an intelligence analyst at security firm Recorded Future.
“Our recent channel checks indicate that the sourcing environment for used cars is still challenging,” BofA Securities analyst John Murphy wrote.