雅虎香港財經 【人工智能】報告：港知識型員工88%用AI 高於全球平均 Report: 88% of Knowledge Workers in Hong Kong Use Generative AI At Work, Higher Than Global Average
微軟（Microsoft）與LinkedIn共同發布《2024年工作趨勢指數》報告，揭示生成式AI發展一年後，如何影響世界各地的工作、領導和招聘方式。報告顯示香港知識型員工熱中在工作中使用生成式人工智能（AI），員工使用AI比率達88%，高於全球（75%）及亞太區（83%）的平均水平。
《2024年工作趨勢指數》的調查涵蓋了全球 31 個國家及地區約 3.1 萬人，分析了LinkedIn上的就業市場趨勢、Microsoft 365的生產力訊息，以及財富500強企業情況。在香港，有1000名知識型員工參與今次研究。
員工使用自備AI工具 成安全隱患
不少企業領導層也意識到AI的重要性，有85%港企領導層認同需採用AI為企業保持競爭力，然而有66%的領導層擔心企業缺乏實踐AI的計劃和願景。相反，港企員工早已不再等待公司部署，自行在工作中使用AI。然而，86%的AI使用者在工作中使用自備的AI工具，此舉會將企業數據安全曝露在威脅中。這情況不僅反映了企業與員工在AI使用上的步伐不一致，亦反映了企業在AI部署上遠遠落後於其所設的願景。
另外，僅有23%的香港受訪AI活躍用戶曾聽聞其企業行政總裁分享在工作中使用生成式AI的重要性，只有14%人曾接受過為工作崗位或職能而設的AI培訓，兩項皆遠低於全球水平。
Microsoft香港及澳門區總經理陳珊珊建議，企業應採用企業級的AI解決方案，以降低員工使用個人AI工具而為企業帶來的數據安全風險。而企業亦應加快AI轉型步伐，以保持競爭力。從投資回報率角度出發，企業可以先培育一群AI活躍用戶作關鍵群體起步，並同時為員工提供AI工具及全面培訓。
LinkedIn香港及台灣地區人才方案主管及總經理吳薇薇則談及AI技能對企業招聘的影響，有77%的港企領導層較青睞經驗較少但擁有AI技能的求職者，而非聘請經驗豐富但缺乏AI技能者。同時，領導層中有65%人表明不會聘用乏AI技能的求職者。她表示，隨着生成式AI工具的出現，員工需注重裝備自己，以適應招聘市場出現的需求變化。
Microsoft and LinkedIn released the 2024 Work Trend Index, a joint report on the state of AI, revealing the impact of generative AI on work, leadership, and hiring practices globally after a year of development. The report shows that 88% of knowledge workers in Hong Kong are enthusiastic about using generative AI in their jobs, a rate higher than the global average of 75% and the Asia-Pacific average of 83%.
The "2024 Work Trend Index" covered approximately 31,000 individuals across 31 countries and regions, analyzing LinkedIn's employment market trends, Microsoft 365 productivity data, and Fortune 500 company scenarios. In Hong Kong, 1,000 knowledge workers participated in the study.
Employees BYOAI Pose Security Risks
Many business leaders recognize the importance of AI, with 85% of Hong Kong business leaders agreeing that AI adoption is crucial for maintaining competitiveness. However, 66% are concerned that their companies lack plans and vision for implementing AI. In contrast, employees are not waiting for company AI deployment and are bringing their own AI tools into their work. Notably, 86% of AI users in Hong Kong bring their own tool to work – Bring Your Own AI (BYOAI), which exposes corporate data to security threats. This situation highlights the disparity between companies and employees in AI usage and indicates that companies are lagging behind their envisioned AI deployment goals.
Furthermore, only 23% of active AI users in Hong Kong reported hearing their CEOs discuss the importance of using generative AI at work, and a mere 14% received AI training tailored to their roles or functions, both figures significantly lower than the global averages.
Cally Chan, General Manager of Microsoft Hong Kong and Macau, suggests that companies should adopt enterprise-grade AI solutions to mitigate the data security risks posed by employees using personal AI tools. Additionally, companies should accelerate their AI transformation to stay competitive. From a ROI perspective, businesses can start by nurturing a group of active AI users as a key cohort and simultaneously provide AI tools and comprehensive training for all employees.
Mei Mei Ng, General Manager and Head of Talent Solutions at LinkedIn Hong Kong and Taiwan, discussed the impact of AI skills on recruitment. She noted that 77% of Hong Kong leaders prefer candidates who are less experienced yet with AI skills, over those who are experienced but lack AI skills. Additionally, 65% of leaders stated they would not hire candidates without AI skills. Ng emphasized that with the advent of generative AI tools, employees need to equip themselves to adapt to the changing demands of the job market.
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